When an application requires customization, it can be a time-consuming task for users unfamiliar with the software. In these situations, we recommend you work directly with our applications engineers or ICONICS Service Centers to receive the services of an expert team.
Quality Services goes beyond problem solving; it is a collaborative effort between the customer and our engineering staff.
SupportWorX Application Support may be purchased in conjunction with an Extended support plan, and is available on a first-come, first-served basis. Fees are charged at an hourly rate plus expenses. Possible uses for this service include:
• Proof-of-concept demonstrations
• Startup assistance
• Custom and On-Site training
• Scripting debugging and assistance
* Note: Services such as system design and specification writing are not available.
For Quality Services, please contact ICONICS at (508) 543-8600 to speak with an ICONICS inside sales representative.