Technical Writer
Position Responsibilities:
- Research, write, proofread, and edit user manuals and online help for ICONICS software products.
- Create screenshots for inclusion in user guides and technical documentation.
- Take highly technical information and convey it effectively to a broad spectrum of target audiences, including end users who may have limited technical experience.
- Use version control to provide traceability and maintain multiple versions of documentation to correspond with multiple versions of software releases.
- Work closely with an international team of software development engineers, quality assurance techs, and technical support engineers to ensure documentation accuracy and process user feedback.
- Use task management software to track documentation tasks and keep up with software product updates.
Position Requirements:
- Bachelor’s degree in Technical Communications, English, or Computer Science, or a post-secondary degree in an equivalent discipline (or equivalent experience).
- Three years of professional writing experience (technical documentation experience preferred).
- Comfortable with ongoing self-learning of new software and new software features in development.
- Detail-oriented, with a commitment to produce high-quality written materials.
- Experience or familiarity with the software development process, including iterative builds, betas, testing, and release.
- Knowledge of Microsoft Office applications (high-level proficiency in Microsoft Word a plus).
- Analytical, creative, and lateral thinker.
- Excellent written and oral communication skills.
- Ability to be proactive and work both independently and collaboratively in a fast-paced, small-company environment.
- Desire for continuing self-improvement and learning.
Preferred Qualifications:
- Experience with Microsoft TFS for task management and bug tracking.
- Experience with MadCap Flare, Author-It, or other single-source-multiple-output help-authoring software.
- Experience with applications such as Adobe Photoshop, Adobe Acrobat, and multimedia and/or desktop publishing tools.
- Aptitude for working under limited supervision in a fast-paced, small-company environment with rapidly changing requirements.
- Ability to troubleshoot HTML source code.
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Location(s):
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Foxboro, MA USA
Pilsen, Czech Republic
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