Nuremberg, Germany – SPS 2019 – November 26, 2019 – ICONICS is a global automation software provider and six-time winner of the Microsoft Partner of the Year award, providing advanced Industry 4.0, web-enabled OPC UA compatible and BACnet certified visualization, analytics, and mobile software solutions for any energy, manufacturing, industrial or building automation application. ICONICS has announced the release of its CFSWorX™ Connected Field Service software solution as part of version 10.96 of its AnalytiX
® data analytics suite.
CFSWorX is an advanced field worker notification solution that helps streamline the efficiency of field service organizations through intelligent scheduling and reliable notifications. The software provides real-time monitoring of connected equipment, whether that be on-premises or via the Internet of Things. Real-time connections can be used for equipment monitoring, including OPC UA, Modbus, BACnet, SNMP, and much more.
“CFSWorX provides customers with an intelligent, software-based foundation for field service guaranteed notifications and remote video expert technologies,” said Russ Agrusa, CEO of ICONICS. “In addition to integration with Microsoft Dynamics 365, CFSWorX also seamlessly ties in with multiple other ICONICS solutions that provide extensive alarm management, state-of-the-art alert mechanisms, advanced visualization, and unparalleled data mobility.”
Alarms and faults are handled by CFSWorX and when any configured equipment goes into an alarm or fault state, CFSWorX uses intelligent algorithms and a customizable weighted scoring system to determine which field worker is best for the maintenance task, and then sends a notification to the field worker’s mobile device for immediate action. The weighted scoring system is fully customizable, and can consider factors such as workers’ schedule, availability, skill level, and responsible assets or areas. It can also consider information from the worker's device, such as their battery life, current GPS location, signal strength, and mobile presence (whether they are active in the app or not).
CFSWorX leverages ICONICS AlertWorX™ technology to send notifications to technicians. Alerts can be delivered via email, SMS, or through ICONICS MobileHMI™ app via push notification. When the technician receives the alert, he or she can reply to the message or use the mobile app to either accept responsibility, reject the alert, or report as “busy” and pass the alert to the next person. Within the CFSWorX app, technicians can view and acknowledge the current alarms.
CFSWorX integrates with popular ERP, CRM, CMMS, and Directory Services, such as Microsoft Dynamics 365. It can retrieve information about worker contact info and scheduled availability from these systems. Users can also create work orders into Dynamics from the CFSWorX app. CFSWorX provides a comprehensive audit trail, recording when notifications were sent out, who received them, who responded, and how they responded. It also comes with a prebuilt operator or dispatcher dashboard to give an overview of all of the current alerts and who is responding to them.
ICONICS Background Information
ICONICS, a longtime Microsoft Gold Partner and six-time Microsoft Partner of the Year award winner, including the Manufacturing, Application Development, and CityNext Partner of the Year, provides solutions to improve productivity, reduce integration time and operating costs, and optimize asset utilization with visualization and automation software. Founded in 1986, ICONICS has 375,000 installations in over 100 countries worldwide. ICONICS meets the demanding application challenges of the automotive, building automation, food and beverage, government infrastructure, manufacturing, petrochemical, pharmaceutical, renewable energy, utilities and water/wastewater industries. As a managed Microsoft ISV Partner, ICONICS designs its solutions to leverage Microsoft technologies, including Windows 10, Windows Server, Microsoft .NET, Microsoft Azure, SQL Server and Microsoft SharePoint.
© 2019 ICONICS, Inc. All rights reserved. AnalytiX and its respective modules are registered trademarks of ICONICS, Inc. GENESIS64, GENESIS32, Hyper Historian, BizViz, PortalWorX, MobileHMI and their respective modules, OPC-To-The-Core, and Visualize Your Enterprise are trademarks of ICONICS, Inc. Other product and company names mentioned herein may be trademarks of their respective owners.