ICONICS Extends GENESIS32 Support Lifecycle to Help Customers Modernize

ICONICS announces the end of development and engineering maintenance and updates of the GENESIS32 and BizViz family products starting the end of June 2023. This strategic/technical decision prioritizes security, compatibility, innovation, cost-effectiveness, and overall customer satisfaction by more effectively serving customers with GENESIS64.

Press Release | Published: 13.07.2023
Dear Valued Customers and Partners:

This letter informs you of a product lifecycle update to our 32-bit line of software including the GENESIS32 and BizViz products. ICONICS appreciates and values your business, so to better position you and ourselves for success in an ever-evolving technology landscape, we have decided to extend commercial availability of GENESIS32 and BizViz over the next two years. At the same time, we are announcing the end of development and engineering maintenance and updates of the GENESIS32 and BizViz family products starting the end of June 2023.

GENESIS32 and BizViz family products will continue to be available for sale to new customers through the end of 2024, and available for OEM customers until May 31, 2025. Technical and commercial support will continue for subscribers of SupportWorX plans, excluding updates and maintenance, so long as commercially feasible. Limited SupportWorX benefits will include technical support via telephone and email, community portal access, and license replacement.

This strategic and technical decision enables us to prioritize security, compatibility, innovation, cost-effectiveness, and overall customer satisfaction by more effectively serving customers with GENESIS64. Here is a timeline of what you can expect around this lifecycle update, with some basic definitions of the terminology we will reference going forward:

December 31, 2024 – End of New Customer Sales (EONCS)
  • New licenses will be sold to new customers until this date.
  • Training will only be provided upon request. 
  • Add-ons to existing licenses are allowed at new pricing. 
May 31, 2025 End of Sales (EOS)
  • OEM sales may continue until this date. 
  • The product is no longer offered for sale after this date. 
  • License replacements are available under SupportWorX Plans as long as commercially feasible. 
Updates to GENESIS64

We are happy to work with you to modernize your system. Please contact your ICONICS representative or one of our certified system integrators to review your system for upgrade to GENESIS64 and the ICONICS Suite of products.