SupportWorX Guide

This document provides an overview of ICONICS Global Support and Services Programs. ICONICS is provides its customers with the highest quality customer service. Our Global Support and Services programs are supported by ICONICS offices around the world and our network of sales channel distributors and representatives, with local and regional locations for frontline service and expert assistance. Programs include the SupportWorX™ Technical Support Services subscription program for continuous technical support; Quality Professional Services for expert system architecture design assistance, training and start-up assistance; a 24 x 7 Emergency Support options; our flexible System Integrator Program; and Training programs for ICONICS users, system integrators and sales channels. ICONICS SupportWorX Technical Support Services provide telephone and email support from ICONICS support centers around the globe providing expert assistance that is just a call or a click away.