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Global System Integrator Program
Empowering system integrators to grow their business, strengthen customer credibility, and deliver digital transformation at scale with global support.
Supporting Your Success
Successful projects require more than great technology. Long-term success depends on having the right expertise, resources, and support throughout every stage of the customer journey.
The Global System Integrator Program helps you win new opportunities, deliver successful projects, strengthen customer relationships, and continue growing your business through ongoing technical, commercial, marketing, and training support.
Sales Engagement Support
Win larger projects with greater confidence through regional collaboration, strategic sales engagement, and commercial support that help you compete more effectively and strengthen customer relationships.
Pre-Sales Support
Gain access to joint account planning, strategic sales collaboration, and lead-sharing opportunities that help you pursue larger projects, strengthen customer engagement, and expand new business opportunities. Specific sales engagement benefits vary by partnership tier.
Pre- and Post-Sales Support
Receive expert guidance throughout the customer journey to help you evaluate opportunities, develop solutions, and deliver successful customer outcomes. Regional sales representatives and the Solution Sales team are available to support both pre- and post-sales activities.
Marketing Visibility
Increase your market presence through joint marketing initiatives, promotional opportunities, customer success stories, and collaborative campaigns that strengthen customer confidence and showcase your expertise.
Promoting Your Business
Expand your visibility through joint marketing initiatives that promote your expertise, highlight your customer successes, and demonstrate the value you deliver.
Position your business as a trusted digital transformation partner and increase visibility across your target markets through customer success stories, partner spotlights, social media promotion, and collaborative marketing campaigns.
Find additional information about marketing initiatives, partner promotion opportunities, and collaborative campaigns in the Global System Integrator Program Guide.
Technical Enablement
Deliver successful system integration projects with confidence through proven digital technology, engineering expertise, development tools, and technical support.
As a Global System Integrator Program partner, you automatically receive the Standard SupportWorX plan upon joining the program and with each annual renewal. SupportWorX provides access to technical resources and expert assistance that help you implement projects more effectively, resolve technical challenges quickly, and maintain successful customer deployments.
View additional information about SupportWorX services and benefits in the SupportWorX Guide.
Customer Support
Resolve technical issues with confidence through responsive technical support, experienced product specialists, and global engineering expertise that help you maintain reliable system performance and successful customer deployments.
Key support benefits include:
- Access to experienced technical specialists with deep product expertise
- Consistent support services delivered across multiple global regions
- Responsive assistance for technical questions and implementation challenges
Global Support Coverage and Access
Receive global technical support through four regional support centers operating Monday through Friday throughout the year, excluding local and company holidays. Support requests are prioritized based on urgency, with Premier SupportWorX customers receiving the highest priority.
Training and Capability Development
Strengthen your technical expertise through structured learning, certification pathways, instructor-led training, and self-paced education that support continuous professional development.
Training is designed to help your team develop the knowledge and practical skills needed to successfully implement, configure, and support Mitsubishi Electric Iconics Digital Solutions software.
The program offers both online and in-person training, plus resources for effective application management. Instructor-led classes provide hands-on experience and best practices, while self-paced courses and customized options are available online for flexible learning from anywhere.
Instructor-Led Training: Experienced instructors provide hands-on training, implementation best practices, and practical guidance that help strengthen your team's technical expertise and solution delivery.
Self-Paced Online Training: Instructor-led courses are available across multiple products, technologies, and implementation topics. Training is offered worldwide through both online and classroom delivery to support partners across all regions.
Global Training Delivery: Instructor-led courses are available across multiple products, technologies, and implementation topics. Training is offered worldwide through both online and classroom delivery to support partners across all regions.
Global Ecosystem Access
Expand your capabilities through access to Mitsubishi Electric's global automation ecosystem, regional organizations, and industry expertise. Global collaboration helps you pursue larger, more complex customer opportunities while benefiting from local market knowledge, coordinated technical resources, and regional support.
Program Benefits
Program benefits expand with each partnership tier, providing increasing levels of commercial, marketing, technical, training, and development support as your business grows.
Sales Engagement and Support
| Standard | Elite | Diamond Elite | ||
|---|---|---|---|---|
| Sales Engagements and Support | Pre-sales support | X | X | X |
| Joint account planning | — | X | X | |
| Sales engagements (including lead sharing) | — | — | X | |
Marketing Support
| Standard | Elite | Diamond Elite | ||
|---|---|---|---|---|
| Marketing Support | Newsletters and technical bulletins | X | X | X |
| Marketing materials (brochures, data sheets, presentations, and customer success stories) | X | X | X | |
| Promotion of customer reference sites / co-branded case studies (subject to approval) | X | X | X | |
| Annual SI program participation certificate | X | X | X | |
| Use of corporate SI program logo — permission to use appropriate program tier logo on SI company website and marketing materials | X | X | X | |
| Company profile listed in SI directory | X | X | X | |
| Shared promotional event support, including invitations to participate in Mitsubishi Electric Iconics Digital Solutions hosted SI events | — | — | X | |
Technical and Training Support
| Standard | Elite | Diamond Elite | ||
|---|---|---|---|---|
| Technical and Training Support | Standard SupportWorX (Standard and Elite tiers): customer support (phone/email) through global support centers; online support via the Community Portal (case submission and case management). | X | X | — |
| Premier SupportWorX (Diamond Elite tier): Global Priority Support and 24/7 Emergency Call-In Support (where included). | — | — | X | |
| Community Portal access (create/manage support cases, view case history, and browse the knowledgebase and technical resources). | X | X | X | |
| Training credits/seats (allocated by SI tier; usable for publicly scheduled courses, subject to seat availability) | 5 credits/ year | 10 credits/ year | Unlimited | |
Tools
| Standard | Elite | Diamond Elite | ||
|---|---|---|---|---|
| Tools | Development systems/licenses (non-production use). | 3 Dev systems | 5 Dev systems | 10 Dev systems |
Footnote 1: Discount levels, where applicable, are established during onboarding in coordination with the regional sales team, based on the regional commercial environment and engagement model.
Footnote 2: Resell authorization may be available in select regions. Applicants have an option to apply during approval process. Approval is evaluated based on the regional go-to-market models and local program policies.
Resources
System Integrator Program Guide
Review detailed partnership requirements, certification pathways, program benefits, support entitlements, qualification criteria, and participation expectations.
GENESIS Overview
Explore the digital platform supporting scalable industrial and infrastructure solutions.
Customer Success Stories
See how customers and system integrators are delivering measurable outcomes.
Training and Learning Hub
Access structured training and technical learning resources.
Mitsubishi Electric Factory Automation
Explore the broader Mitsubishi Electric automation ecosystem.
Ready to Learn More?
Get connected with a System Integrator
Searching for a System Integrator in your region or industry? Browse our directory for a System Integrator that can help you.
SIs can apply to our program online or contact our sales team for details.
- Learn more: System Integrator Program
- Apply here: SI Registration
Ready to Grow Your Business?
Discover how you can strengthen your technical capabilities, expand market opportunities, and build long-term business success through the Global System Integrator Program.
If you have any additional questions, you can contact us at [email protected].
Program availability, benefits, onboarding requirements, and commercial terms may vary by region and are reviewed with the appropriate Mitsubishi Electric regional sales organization.