Escalation and Accountability
CFSWorX leverages ICONICS AlertWorX™ technology to send notifications to technicians via email, SMS, or through the ICONICS MobileHMI app via push notification. When the technician receives the alert, he or she can reply to the message or use the mobile app to either accept, snooze, or pass the alert to the next person. Within the CFSWorX app, technicians can view and acknowledge the current alarms.
CFSWorX integrates with popular ERP, CRM, and Directory Services tools, such as Microsoft Dynamics 365. It can retrieve information about worker contact info and scheduled availability from these systems. Users can also create work orders into Dynamics from the CFSWorX app.