Customer Connection Portal

Find resources and get help from our support team for your needs.

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Having problems with your software? If you have an account with us, open a support case and we’d be happy to assist you.

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Asia/Australia: 

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Licensing

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Documentation

Beta Program

Get a sneak peak of the latest capabilities in ICONICS software and provide valuable feedback.

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Hot Fixes and Service Packs

Find all ICONICS software updates organized by product version.

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SupportWorX

ICONICS SupportWorX™ Technical Support Services Plans are a key component of ICONICS’ Global Support and Services Programs. Expert assistance is just a phone call or a click away: SupportWorX Plans provide telephone and e-mail support from ICONICS sales channels and support centers around the globe.

SupportWorX provides access to the ICONICS Customer Connection Portal for the latest service packs and information you need to keep your system in top running order. SupportWorX provides important license replacement in case of lost software key or damaged hardware key.

SupportWorX Brochure

Learn more about our SupportWorX plan and our frontline assistance.

View SupportWorX Brochure

View SupportWorX Guide

Read our SupportWorX plan guidelines (effective March 1st, 2021).

Product Updates