Support Center

Find resources and get help from our support team for your needs.

Customer Connection Portal

Access ICONICS forums and knowledgebase, app notes, download demos instantly, manage your SupportWorX plan, and more.

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On-site Training

Sign up for on-site training for hands-on, indepth interactions with ICONICS products.

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Licensing

License ICONICS products, activate or upgrade your software, and access FAQs and the licensing Info Center.

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Documentation

ICONICS Help Documentation  ➜ Knowledgebase Articles  ➜ Application Notes  ➜ Security Updates  ➜

Technical Support Cases

Having problems with your software? Please open a support case and we’d be happy to assist you.

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For general support inquiries:

North America:
support@iconics.com
Europe:
europesupport@iconics.com
Asia, Australia: 
pacificrimsupport@iconics.com

SupportWorX

ICONICS SupportWorX™ Technical Support Services Plans are a key component of ICONICS’ Global Support and Services Programs. Expert assistance is just a phone call or a click away: SupportWorX Plans provide telephone and e-mail support from ICONICS sales channels and support centers around the globe.

SupportWorX provides access to the ICONICS Customer Connection Portal for the latest service packs and information you need to keep your system in top running order. SupportWorX provides important license replacement in case of lost software key or damaged hardware key.

SupportWorX Brochure

Learn more about our SupportWorX plan and our frontline assistance.

View SupportWorX Brochure

SupportWorX Guide

Read our SupportWorX plan guidelines (effective March 1st, 2021).

View SupportWorX Guide

Product Updates

What's New

See new product features organized by product version.

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Hot Fixes and Service Packs

Find all ICONICS software updates organized by product version.

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Beta Program

Get a sneak peak of the latest capabilities in ICONICS software and provide valuable feedback.

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